All tagged ERP
An enterprise resource planning (ERP) solution isn’t just good for your business, it's also good for your customers. With the right ERP system in place, you will be able to improve your customer's experience across many touchpoints on their journey. To reduce friction negatively impacting customers, you must first understand and map their journey.
ERP is a Customer Experience (CX) enabler. ERP supports the ability to deliver an order correctly and on time as well as the services supporting the initial customer purchase - returns, repairs, invoicing and Accounts Receivable.
Good business processes are the cornerstone to a well-run accounts receivable group and a positive experience for your customers. Making accounts receivable a customer friendly experience will pay back big dividends.
