It's important for a company to perform customer reviews, which are similar to vendor reviews you might do on a periodic basis
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Poor Accounts Receivable experiences can negatively impact CX
Good business processes are the cornerstone to a well-run accounts receivable group and a positive experience for your customers. Making accounts receivable a customer friendly experience will pay back big dividends.
New Blog Series: Improving the Customer Journey
If your organization is struggling to understand how to deliver an optimal customer experience, it is vital to start thinking about the entire journey from beginning to end. If any aspect of your organization (team or channel) is delivering an inconsistent experience, you risk undermining the great experience provided elsewhere and losing valuable customers.