What Our Clients are Saying
Jessica is one of the most effective leaders I have had the opportunity to work with. She has a unique combination of creativity and practicality. She is an innovative thinker and often comes up with inventive solutions and approaches. Her ability to understand and respect the views and perspectives of others and to present her ideas in ways that resonate combined with her focus on practical approaches to solving problems and moving projects forward are highly valued.
— Bob Riddell, Digital Strategy Executive
Crossroads Foundation is a Hong Kong NGO that depends on thousands of volunteers each year to serve the poor both locally and internationally. Jessica helped us explore how we could improve our volunteer experience. We had previously done journey maps and regularly track our NPS, but we wanted to go deeper, not just so that volunteers would come back, but so that they would also become our champions. From the very beginning, Jessica found the balance between listening and asking questions. She was also very willing to go wherever the questions led; and not rigidly restrict them to purely CX topics, since CX is impacted by so many organizational aspects. Jessica's early focus on "low hanging fruit" and improvements sustainable for a constrained non-profit budget, has meant very encouraging "wins." It has also meant a real sense of anticipation for the business plan that now has fingerprints from our coaching conversations throughout.
— Jason N., President, Crossroads Global Village (US) and Engagement Strategist, Crossroads Foundation
I've worked with Jessica for the past 5 years. She consistently displays a strong passion for her clients' success, and it shows in the high praise she receives from her clients. Jessica is a recognized expert in #customerexperience. She enjoys sharing her knowledge with her colleagues and her clients, thriving in a collegial atmosphere. She is results-driven and can be counted upon to do what she says she will do. Her ethics are beyond reproach. She is a model example of servant leadership.
— Joe Zucchero, Transformation and Change Management Executive
Jessica is a born leader, she is one of those people who you meet and you know they are supposed to do great things. From my vantage point, I see areas of the business where Jessica shapes and molds the future of our business. She is a true servant leader, always looking out for the team and our customers.
— Holly G., Chief People Officer
Jessica Noble exemplifies the true qualities of leadership and professionalism. Throughout the time I have known Jessica, I have relied upon her to provide insight and wisdom. Jessica is the sort of person who can only make a life richer due to the experience and genuine thoughtfulness she carries so well.
— Mitchell Fuller, Technology Executive
She transformed the tone and direction of the project in a direction that was in the company's best interest. With her excellent negotiation and vendor skills, plus an eye for business needs, she influenced a major transition that the company still benefits from. Her ability to manage so many complexities was amazing to work with.
— Darren M., Organizational Development and Talent Leader
Jessica’s management and leadership skills are unsurpassed. The rapport that she builds with her clients and her team is outstanding. Jessica is a driven and effective leader and she has whatever it takes attitude to provide the best quality solution to the customer.
— Shelley M.
Jessica's deep experience in leading complex projects makes the difficult easy and the impossible very possible. Exceptionally talented organizer of people and tasks. She's always steps ahead of the challenges leading beyond the obvious. A consummate professional communicator.
— Bob C., Operating Partner and Executive
You care deeply about the people you work with and operate with high integrity and are committed to producing results. You build relationships and bring innovative ideas and when you don't necessarily agree with the decision you work through it and align over time after voicing your concerns openly which isn't always easy.
— Kristin Darga, Executive Coach
She supported our Marketing org by creating POV and messaging matrixes, authoring content and everything in between. Of greatest value, she provided thought leadership on role and line of business customer journey mapping. She has an innate ability to interpret need, understand challenges and define desired outcomes – many times when the customer is unable to articulate their own business goals.
Jessica’s intelligence and quickness are impressive to say the least. This may sound generic but I mean it sincerely, she is truly one of the smartest people I have ever worked with. Jessica is very direct and focused. She takes deadlines and commitments very seriously and holds others to higher standards. I have asked her many times for coaching and to spill her secrets but I still have no idea how she is so productive. Jessica is a tremendous resources and I would always welcome the chance to work with her. She is an invaluable asset to our organization.
— Amanda Cash, Google Marketing Leader
Jessica Noble is one of the most energetic, innovative, dynamic people with whom I have had the pleasure to work with. She excels in driving and managing change management, particularly related to digital transformation, and is exceptional at sparking creativity in an organization, facilitating the resulting changes, and helping an organization manage the impact of those changes. Jessica is one of the most team-oriented, servant leaders I've ever worked with. She is selfless when helping other team members, focused on helping customers transform their business for the customers' sake, and genuinely fun to work with. She can operate and communicate easily at every level of the organization, from the organization's workforce that delivers on the customer's mission all the way up to the C-suite who creates and drives that mission. Jessica excels in every situation in which she is placed, and does so with a great attitude, making her even more of an asset to any organization lucky enough to have her. I would recommend Jessica hands-down, with no reservations at all, to any organization that needs someone with this much talent, drive, and wide-ranging skillset. She's a keeper.
— Michael Porreca, Business Owner
Jessica is an incredibly efficient, enthusiastic and intelligent leader. She enhances every conversation and project with her opinions and passion. Jessica and I had the opportunity to work together on many projects and I refer to her as “the finisher”.
The game changer in our organization is Jessica. She has the ability to take someone’s 10% thought out idea and mold and shape it into something that is impactful and also has the foresight to think through what our internal team needs in order to understand and accelerate the idea. She focuses on things as if they are the only thing on her to-do list when in reality she is juggling dozens of projects at the same time.
Jessica also has a sense of humor like no other and is a pleasure to talk with on any subject! She makes hard tasks more enjoyable to work through and challenges and obstacles do not slow her down.
— Crystal H.
Jessica's thorough understanding of management principles and of our process combine to allow her to live and demonstrate our core values every day. She has stepped up so many times and assisted me in more key areas than I can recall. And she has been a great mentor to others, including several new team members, to orient them to the way the company operates and how to become more effective in the company.
— Mike M., CFO
Jessica’s ability to structure and put everything in order is amazing!
— Olena K., Sr. Operations Leader
It's rare to work with someone who "gets it" the way Jessica does. She lives and demonstrates our values continuously. Specifically, she leads by example, has tremendous humility, and deeply cares about our customers and team members. She exceeds expectations when executing on commitments, is highly productive, and always manages to make work fun.
I'm looking forward to working and growing even more under her leadership!