Frequently Asked Questions (FAQs)
What is results-driven coaching?
Results-driven coaching is focused on defining specific, measurable desired outcomes and achieving those predefined outcomes, while being guided by an experienced coach.
What are the benefits of results-driven coaching?
One of the main benefits of this style of coaching is that goals are clearly defined. A road map outlines what must happen to achieve desired outcomes, while action plans define the more specific, near-term plan of action necessary to progress along the road map toward desired outcomes.
What is a business coach?
A business coach can provide valuable insight for developing stretchy, yet realistic long-term goals and strategies. This coach can also provide accountability and act as a sounding board, while challenging you to get outside your comfort zone.
With a coach, you have support, the ability to better identify strengths and weaknesses, and a guide to help you define your plan of action. Finally, a business coach provides an outside perspective to help identify patterns, harness ideas, prioritize, pivot if and when necessary.
A business coach provides guidance and support from someone who has been there, done that.
What are the benefits of a business coach?
One of the main benefits of this style of coaching is that goals are clearly defined. A road map outlines what must happen to achieve desired outcomes, while action plans define the more specific, near-term plan of action necessary to progress along the road map toward desired outcomes.
When should you hire a business coach?
If you don’t know whether you should hire a business coach or not, consider these reasons:
You want to capitalize on an opportunity but don’t know where to start.
You need to solve a problem.
You know you need to step outside your comfort zone, but don’t know how.
You need an outside perspective to challenge your assumptions, thinking, approach, etc.
You need someone who’s unafraid of being candid and without ulterior motive.
You need unbiased opinions to help uncover solutions and facilitate “aha” moments.
You aren’t getting the results you want.
You need a more objective view.
You feel stuck and frustrated by others.
You want your company to grow and or scale more effectively.
What is a strategic road map?
A strategic road map is a time-based planning tool for defining the path to achieve your vision and long-term goals. A road map visually represents the sequence of what must happen, also called, strategic activities, to move from where you are to where you want to be.
A strategic roadmap defines desired outcomes and how success will be measured so you’re clear on plan for how to get where you want to go and how you’ll know when you’ve gotten there. This is created during the initial kick-off session(s). A roadmap includes your big idea, your vision, values, critical goals, strategies, tactics, potential roadblocks and milestones. Most importantly your roadmap outlines how success will be measured, what goal achievement looks like.
What are the benefits of a strategic road map?
A strategic road map is a flexible planning tool to be reviewed regularly. It’s used to gauge progress and re-calibrate your goals and strategies as priorities shift. It also acts as a visual plan that reflects shared priorities and facilitates goal alignment and communication cross-functionally – amongst leadership, across business units and with the teams executing on the action plans.
What is Customer Experience?
Customer experience is a customer's perception of a brand based on how they perceive their active or passive interactions with a brand.
Customer perception is influenced by their background and experiences, wants and needs, goals and values.
Customer experience is made-up of every observation and interaction they have with a company and its brand.
Customer experience is not defined by a company; it is 100% based on the perception of the customer.
One customer may perceive self-service aspects of your brand as a time-saving convenience and a lifesaver, while other customers may perceive them as frustrating and lack of personal service.
What is Employee Experience?
Employee experience is a compilation of a team member's perception about their employment at a company.
Employee experience is made-up of every observation and interaction they have with and about their company from their work environment (physical space, diversity, inclusion, belonging), onboarding services, benefits (medical, 401k and company match, work from home, flex schedule, etc.), professional versus casual attire, day-to-day events, and the technology they rely on to complete their work or have available at their disposal.
Quarterly company meetings, weekly one-on-ones with a supervisor, and media coverage about the company are all elements that comprise the experience.
Employee experience is not defined by a company; it is 100% based on the perception of the team member.
The employees’ perspective on company vision and values, their experience within the culture and their perception of their direct leader’s alignment with company vision, values, and goals shape their experience.