All tagged customercentric

Use a Customer-Centric Lens to Prioritize Investments

Organizations use varying criteria for prioritizing annual initiatives around technology, training, business process improvement, and analytics. Sometimes the approach for ranking possible initiatives is as straightforward as perceived relative value of a project (or improvement) and the level of difficulty as compared to other initiatives. If there is a project that is low difficulty and high value, it soars to the top of the list.