ERP is a Customer Experience (CX) enabler. ERP supports the ability to deliver an order correctly and on time as well as the services supporting the initial customer purchase - returns, repairs, invoicing and Accounts Receivable.
All tagged SupplyChain
Inventory Optimization can Make or Break Customer Experience
Inventory optimization opportunities to improve customer experience range from fine tuning of existing inventory management strategies to deep organizational changes. Organizations can improve operating processes and information flow to streamline inventory management, reducing overhead and improving cash flow.