All tagged CustomerTurnover
Catastrophic breakdowns along a customer journey happen. And, we usually aren't surprised if we're fired as a result of a significant failure to deliver. But, what about the customers that fire us when there's been no significant negative interaction?
When customers invest time to provide feedback about their customer experiences in a thorough and thoughtful manner, they have expectations. Not just an expectation to be listened to. My perception is they did nothing constructive with the feedback, and perception is everything.
