All tagged CustomerFeedback
Why you need a Customer Advisory Board
Business is personal. Developing deep relationships with top tier customers is critical in today's fast moving, highly-competitive business environment. Frequent, deliberate discussions with key customer executives helps build the type of relationships that deliver clear benefits:
Customer Feedback: the importance of closing-the-loop
When customers invest time to provide feedback about their customer experiences in a thorough and thoughtful manner, they have expectations. Not just an expectation to be listened to. My perception is they did nothing constructive with the feedback, and perception is everything.