ERP is a Customer Experience (CX) enabler. ERP supports the ability to deliver an order correctly and on time as well as the services supporting the initial customer purchase - returns, repairs, invoicing and Accounts Receivable.
All tagged ContinuousImprovement
ERP is a Customer Experience (CX) enabler. ERP supports the ability to deliver an order correctly and on time as well as the services supporting the initial customer purchase - returns, repairs, invoicing and Accounts Receivable.
It’s important to have mechanisms in place to listen for customer wants, needs, and expectations. They are ever-changing at different times and paces for each customer type and segment. Many companies have found a comfortable cadence listening to customers with surveys at 1-2 interaction points in a customer’s overall experience (example: post-purchase & post-customer service). There are more opportunities and other vehicles.