Priority setting during Annual strategic planning should consider your customer’s goals and reflect your brand promise to ensure your people, processes, and technology are aligned and trained and equipped to deliver a consistent experience.
All tagged AnnualPlanning
Use a Customer-Centric Lens to Prioritize Investments
Organizations use varying criteria for prioritizing annual initiatives around technology, training, business process improvement, and analytics. Sometimes the approach for ranking possible initiatives is as straightforward as perceived relative value of a project (or improvement) and the level of difficulty as compared to other initiatives. If there is a project that is low difficulty and high value, it soars to the top of the list.